At CullingCo, customer satisfaction is important to us. This policy explains how returns, refunds, and replacements work across our marketplace. Every return request is reviewed fairly to protect both buyers and sellers.
To start a return, email hello@cullingco.com with your order number and reason for return, or use our contact form.
1.Return Eligibility & Condition
Returned items must be unused, in original packaging, and include all accessories, manuals, and tags. Items showing wear, modification, or damage may not qualify for a refund. For items valued over $250, inspection upon delivery and immediate reporting of damage is required.
2.Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we’ll issue a replacement or refund once the issue is verified. Claims must include photos of the product and packaging within 48 hours of delivery.
3. Return Process
- Contact hello@CullingCo.com to request a return.
- We’ll provide a return address and instructions specific to your seller.
- Ship your item within 15 days; tracking is required for all returns.
- Once the seller confirms receipt, your refund will be processed within 1–2 weeks.
4.Shipping & Fees
For voluntary returns (“no longer needed” or “changed mind”), the customer is responsible for return shipping costs.Except for non-quality issues, where return shipping is the buyer's responsibility, CullingCo covers all other return costs
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom or handmade items
- Health, hygiene, elderly or personal care products
- Bed and bath items (mattresses, towels, pillowcases)
- Footwear and apparel items worn or used
- Sale or clearance items
6.Disputed Deliveries
If tracking shows “Delivered” but you did not receive your order, file a claim with the carrier and provide us with:
- The carrier claim number
- A copy of the carrier’s investigation letter or documentation
No refund will be issued until the carrier investigation is complete. Refunds for non-delivery are processed only when the carrier confirms misdelivery or loss. Claims must be filed within 48 hours of delivery status.
In short, we never leave our customers behind. For any refund issues, please contact us.
